Question 1

Do I need a GP referral or self-referral?

Accepted Answer

Some private scan pathways can move forward without a GP referral, while others may still need clinical review. ScanBook is designed to make that route clearer before a patient commits.

Question 2

How will I receive my results?

Accepted Answer

After the scan, results continue through the provider pathway attached to the clinic you booked with. ScanBook helps simplify the booking journey into that pathway.

Question 3

What's included in the price of my booking?

Accepted Answer

The booking flow is built to show pricing clearly before payment so patients can compare providers without hidden marketplace steps in between.

Question 4

How long does an MRI scan take?

Accepted Answer

Scan length varies by scan area and pathway, but the key goal of ScanBook is to help patients compare clinics, pricing and timing before that appointment is confirmed.

Question 5

Can I cancel and get a refund?

Accepted Answer

Refund and cancellation rules depend on the clinic and booking path used. The support team can review the case and point patients to the correct next step.

Question 6

I've booked and paid for my scan - when will I hear from you?

Accepted Answer

Once payment and confirmation are completed, the booking details are captured in the system and the next communication follows the provider and support workflow tied to that booking.

Question 7

Can clinics join ScanBook directly?

Accepted Answer

Yes. The For Business area includes a clinic registration route so centres can submit details and request onboarding.

Question 8

How quickly can I usually find an appointment?

Accepted Answer

The platform compares live or demo availability across centres, so patients can usually see the next visible slot instead of contacting each clinic one by one.

Frequently asked questions